Refund & Return Policy

At Pets Hub, we want you and your furry friends to be 100% happy with your purchase. If you’re not satisfied, we’re here to make the process simple and hassle-free.

1. Return Policy 🔄

We accept returns within 14 days of receiving your order. To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.
• The item must include the original packaging and tags.
• Proof of purchase (order confirmation email or receipt) is required.

2. Non-Returnable Items ❌

Certain items cannot be returned, including:

• Items marked “Final Sale”.
• Personalized or custom-made items.
• Damaged or used products.
• Gift cards.

3. Refund Policy 💳

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

• Approved Returns: Refunds will be processed within 7-10 business days to your original payment method.
• Shipping Costs: Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• If you haven’t received your refund after 10 days, please contact your bank or credit card provider first.

4. Exchange Policy 🔄

Need a different size or product? We accept exchanges for eligible items:

• Exchanges must be requested within 14 days of receiving the product.
• Once we receive the returned item, we will ship the replacement product to you.
• Exchanges are subject to product availability.

5. Damaged or Incorrect Items 🚚

If you received a damaged or incorrect item, we sincerely apologize. Please contact us within 7 days of delivery, and we’ll make it right:

• Email us at [email protected] with your order number, a description of the issue, and photos of the product.
• We will arrange for a replacement or issue a full refund, including return shipping costs.

6. How to Initiate a Return or Refund 📧

To start a return, refund, or exchange, please follow these steps:

1. Contact Us: Send an email to [email protected] with your order number and reason for return.
2. Pack Your Item: Carefully pack the product in its original packaging.
3. Ship the Item: Send the package to the return address provided in our email reply.

7. Contact Us for Help 🤝

If you have any questions or concerns about refunds, returns, or exchanges, our team is here to help:

📧 [email protected]
📞 +1 (307) 443 6545

Thank you for shopping with Pets Hub!
We’re committed to making sure you and your pets are happy with every purchase. 🐶🐱✨